Regensburg launches Mindshift@Verwaltung”: AI for modern administration!

Regensburg launches Mindshift@Verwaltung”: AI for modern administration!

The Regensburg district is moving into the digital future with great enthusiasm. On January 20, 2026, the “Mindshift@Verwaltung” project was launched, which is intended to advance the digital transformation of administration. In cooperation with the East Bavarian Technical University of Regensburg (OTH Regensburg), the project aims to use artificial intelligence (AI) in public services in a responsible and practical way. The team, consisting of students under the scientific leadership of Prof. Julia Hartmann, focuses on innovation and humanity in administration.

District Administrator Tanja Schweiger emphasizes the strategic importance of this initiative: “Digitalization is crucial for a more efficient and citizen-oriented administration.” An anonymous employee survey has shown that there is a high level of openness to digital solutions among the workforce, but also a clear need for security when dealing with new technologies, data protection and ethical issues. Prof. Hartmann emphasizes the model nature of this collaboration and that successful digitalization requires transparency, qualification and trust.

Practical application of artificial intelligence

The digitalization of public administration is seen as a turning point in modern society. Artificial intelligence is considered a key technology for optimizing everyday administrative work. There are potentials such as the automation of repetitive tasks, more precise decision-making processes and more efficient processing of citizen concerns. However, less than 50% of citizens are satisfied with the existing online government services, which is why there is a clear need for action to improve the level of digitalization in Germany, as efficiencyinstitut.de notes.

A key challenge that must be addressed when implementing AI solutions is protecting sensitive data. The EU's AI Act, which regulates the legal handling of AI, sets a risk-based approach and requires strict security measures for high-risk AI systems. This is particularly important as authorities are under pressure to work more efficiently while gaining the trust of citizens.

Secure and transparent administrative processes

Technological innovations could revolutionize the administrative process. AI applications such as chatbots for answering citizen queries or the automation of administrative processes serve as clear examples of this. However, implementing these solutions requires careful planning, particularly around data protection and employee training. Targeted training programs for staff are crucial in order to ensure the successful use of AI technologies in administration, as [kommune-digital-forum.de](https://www.kommune-digital-forum.de/de/themen/general/opportunities-and-limits-was-ki-in-der-verwaltung- aktuell-leuten-kann) explains.

In order to meet the challenges of demographic change and meet the growing demands for service orientation and transparency, the Regensburg district is relying on a holistic strategy. This combines technological innovation with organizational development and leadership culture. The “Mindshift@Verwaltung” project is not only a step towards more efficient administration, but also lays the foundation for modernizing the public sector in Bavaria.