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New at the district office: Citizen service drastically simplifies administrative procedures!
From August 2025, a citizen service to optimize inquiries and processing times will start in the Straubing-Bogen district office.
New at the district office: Citizen service drastically simplifies administrative procedures!
From the beginning of August 2025, citizens can expect a breath of fresh air in the district office: the previous gate will be replaced by a new reception desk. The aim of this central contact point is to shorten the distances in the office and to make the processing of inquiries more targeted. The Citizen Service reports Region current, will in future be reachable via a uniform telephone number. This significantly expands accessibility and services for citizens.
The citizen service team will not only answer calls, but also offer support in finding your way around the building. Particular attention is paid to answering recurring questions and checking simple applications for completeness. Small tasks from different specialist areas are also taken on, which means that the clerks are relieved of their workload and can concentrate on the more complex cases.
Better processes for everyone
The new structure is based on positive experiences from the Fürth district, where a similar project has been successfully implemented since 2022. District Administrator Josef Laumer emphasizes that the focus is on a service-oriented authority. “We would like all visitors on the ground floor to contact the citizen service first,” says Laumer, in order to further increase efficiency.
The Citizen Service department brings together a variety of services that are used intensively by citizens. These include the driving license authority and the registration authority. The latter is responsible, among other things, for the registration and de-registration of vehicles and manages around 140,000 vehicles. The employees also have a good hand when it comes to technical deficiencies or omissions in vehicle tax and much more, as can be read on the district's website landkreis-sigmaringen.de.
Overall, it is about creating a more citizen-friendly administrative management. The expectations are for shorter processing times and better accessibility of services. Citizens can be happy that the service experience is being improved with fresh ideas and a clear concept.
A look at the numerous offers of the citizen service shows the comprehensive requirements: from the issuance of driving licenses to the conversion of foreign driving licenses to questions about the physical and mental fitness to drive a vehicle. The needs of citizens are also taken into account in the driving school system.
With these measures, the district office shows that it responds to the needs of its citizens and is prepared to continually develop further. A good deal for everyone involved, which not only improves processes but also strengthens trust in public administration.