Dachau digital: New homepage and clever chatbot for citizens!

Dachau digital: New homepage and clever chatbot for citizens!

The city of Dachau is taking another step towards the digitalization of its citizen services. On December 2, 2025, the city's new homepage was launched, which not only impresses with its modern design and clear structure, but also features the new Dachau app and the chatbot "AmperBot", which is available to help citizens with their concerns around the clock. Loud Courier Dachau The new digital offerings are intended to make access to important information much easier.

The redesigned homepage is now available at www.dachau.de and offers users intuitive navigation on topics such as town hall, culture, events and citizen services. Particular attention was also paid to the mobile display so that information can be accessed quickly and easily. For example, city tours, overnight accommodations or interesting sights are on the special page Tourism page everything summarized.

AmperBot – The digital helper

The chatbot “AmperBot” is an outstanding feature of the new digital infrastructure. It answers common questions, helps navigate the homepage and supports citizens in finding necessary forms and responsibilities. This innovation opens up new opportunities for citizens to obtain information around the clock without having to rely on the opening times of the citizens' office.

The introduction of the app also brings push notifications directly to the smartphone, which provide information about current news and event information, but also offers digital access to forms. This is particularly beneficial for people who often have to experience long waiting times when visiting authorities.

Exemplary implementation of the online access law

The developments in Dachau are not isolated. They are part of a larger trend that Municipal Digital Forum in the digitalization of citizen services. The aim is to make administrative services easier and more accessible for citizens, a concern that is supported by the Online Access Act (OZG). This law obliges the federal, state and local governments to offer their administrative services digitally by the end of 2022.

A variety of citizen services, including applications for identity cards, passports or changes of residence, no longer have to be completed in person. These changes not only make access easier for citizens, but also reduce the burden on administrative staff, which represents a further step towards a modern and user-friendly administration. It is important that the technical requirements, both financially and in the training of employees, are always taken into account to ensure a smooth transition.

The digitalization measures are also supported by the Federal Office for Information Security, which, among other things, provides guidelines on IT security to ensure secure exchange between citizens and administration.

With these steps, Dachau shows that a modern and responsive city administration that meets the needs of its citizens is certainly achievable. It remains to be seen how these developments will be accepted by citizens and what further progress in the digitalization of services can be expected in the future.